Communication the Cleveland Clinic Way

Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience
ISBN: 0071845348 | 2016 | PDF

In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for healthcare leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. Learn how to:
• Craft an effective, colleague-supported communication skills program to include veteran physicians, residents, and medical students
• Leverage creative program design and data transparency to engage and facilitate staff physicians and advanced care providers
• Identify common misperceptions and myths in healthcare communication and respond to them successfully
• Cultivate a true sense of empathy―with patients and fellow caregivers alike―while maintaining professionalism

thanks

thanks